A plaque remaining from the Big Apple Night Club at West 135th Street and Seventh Avenue in Harlem.

Above, a 1934 plaque from the Big Apple Night Club at West 135th Street and Seventh Avenue in Harlem. Discarded as trash in 2006.

Recent entries:
Entry forthcoming—B.P. (10/22)
“There’s no ‘I’ in denial” (10/22)
“I walked past a homeless guy with a sign that read, ‘One day, this could be you‘“ (10/22)
“Your bank account is the adult version of your report card” (10/22)
“Why did the girl sit on her watch?"/"She wanted to be on time.” (10/22)
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Entry from January 20, 2013
“Customer service is not a department, it’s an attitude”

"Customer service is not a department, it’s an attitude” (also “"Customer service is not a department, it’s a philosophy” and “Customer service is not a department, it’s everyone’s job") is a business saying that means that everyone in the business must work to satisfy a customer, and not simply a department called “customer service.” “Customer service is not a department, it’s an attitude” has been cited in print since at least 1994 and is of unknown authorship.


Google Books
How to Win a Lot More Business in a Lot Less Time
By Michael LeBoeuf
London: Piatkus
1994
Pg. 32:
Similarly, customer service is not a department. It’s an attitude. There’s no room for “It’s not my department” in a world where customers have so many choices.

17 August 1994, Mountain Democrat (Placerville, CA), “Service is the key to redefining a company’s competitive edge” by Jim Cathcart, pg. A-4, col. 6:
This means that customer service is not a department, it is the lifeblood of the organization.

Google Books
Marketing Channels
By Barry Berman
New York, NY: Wiley
1996
Pg. 193:
According to Dell’s director of marketing, “Customer service is not a department, it’s a philosophy.”

Google Books
Value-Added Customer Service:
The Employee’s Guide for Creating Satisfied Customers

By Thomas P. Reilly
Chicago, IL: Contemporary Books
1996
Pg. 128:
Explain that customer service is not a department that handles complaints. It’s an attitude for servicing people and creating satisfied customers.

Google Books
Breakthrough Customer Service:
Best Practices of Leaders in Customer Support

By Stanley A. Brown
Toronto: J. Wiley & Sons Canada
1997
Pg. 43:
Customer service is not a department, but a philosophy, and should therefore be practised by all employees at every level of the organization.

Google Books
Think Outside the Box:
The Most Trite, Generic, Hokey, Overused, Clinched Or Unmotivating Motivational Slogans

By Jim Tompkins
Raleigh, NC: Tompkins Press
2001
Pg. 42:
Customer Service is not a department, it’s an attitude.

Customer 1
99 Legendary Customer Service Quotes
Posted by Omar Zaibak on November 8, 2010
(...)
31. Customer service is not a department, it’s everyone’s job.
Anonymous

Google Books
Security Strategy:
From Requirements to Reality

By Bill Stackpole and Eric Oksendahl
Boca Raton, FL: Auerbach Publications
2011
Pg. 43:
Customer service is not a department, it’s an attitude.
Unknown

Posted by Barry Popik
New York CityWork/Businesses • Sunday, January 20, 2013 • Permalink